Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lifeunlocked.eu. Please note that returns will need to be sent to the following address:

Fulfillment CZ s.r.o. (LifeUnlocked)
CTPark Prague North, Hala D8.7B unit B
Uzice 341/2
277 45 Uzice
Czech Republic

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@lifeunlocked.eu. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like opened supplements. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Legal warranty and complaints procedure (reklamační řád)

Independently of the voluntary 30-day return policy and the 14-day EU right of withdrawal described on this page, you are entitled to the statutory legal warranty (right from defective performance) available to consumers in the Czech Republic and the European Union.

Warranty period. We are liable for any defect that the goods have at the time of delivery and that becomes apparent within 24 months of receipt. For goods with a limited shelf life (such as food supplements), the legal warranty applies until the "best before" / minimum durability date printed on the packaging, where that date is shorter than 24 months.

How to make a claim. To make a warranty claim, contact us at info@lifeunlocked.eu and describe the defect, when you noticed it, and attach your proof of purchase (order confirmation or invoice) and, where possible, photographs of the defect. We may ask you to send the item to the return address below:

Fulfillment CZ s.r.o. (LifeUnlocked)
CTPark Prague North, Hala D8.7B unit B
Uzice 341/2
277 45 Uzice
Czech Republic

Timeframe for resolution. We will confirm receipt of your claim and will decide on it, including removing the defect where applicable, without undue delay and in any case within 30 days of the date the claim is made, unless we agree a longer period with you. If we fail to resolve your claim within this period, you are entitled to withdraw from the contract or request a reasonable discount, as if the defect could not be remedied.

Remedies. Depending on the nature of the defect, you are entitled to: (a) free repair or replacement of the goods; (b) a reasonable discount on the price; or (c) withdrawal from the contract and a full refund, where the defect is material or repeated, or cannot be remedied and prevents proper use of the goods. We bear the reasonably incurred shipping and postage costs of a justified claim.

Exclusions. The legal warranty does not cover defects caused by normal wear and tear, improper use, storage or handling after delivery, mechanical damage caused by the customer, or use of the product after its "best before" / minimum durability date.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lifeunlocked.eu.